Wheelchair Section Eligibility: These limited seats are reserved for guests who require the use of a wheelchair and are thereby physically unable to use a standard seat. Guests with limited mobility but do not use a wheelchair do not qualify for this section as the Ticket Office has a variety of seating options that will accommodate guests with limited mobility.
Our companion policy allows guests with special needs to purchase up to three companion tickets along with their ticket in our designated accessible seating area. If a guest requests more than the four tickets, we will locate any additional tickets as close as possible to their location.
Tickets for accessible seating may be purchased at the DECC Ticket Office and all Ticketmaster locations.
Assisted listening devices for the Auditorium are located in the Guest Services Office in the DECC Ticket Lobby or at the Guest Services Office in the AMSOIL Arena. To ensure that the devices are promptly returned, a major credit card or a driver’s license is required to use the devices.
Ticketmaster’s TDD phone number is 800-943-4327.
Service animals are welcome at the DECC.
General Event Guidelines
For the safety of all our patrons the following items are prohibited at the DECC.
No glass bottles, cans, hard plastic containers or other potential projectiles are allowed at any time, unless given out by the venue. No outside food or beverages are allowed to be brought in past the inner doors.
NO CAMERAS (professional, digital or otherwise), video cameras, audio recording equipment, laser pointers, flash lights, etc, unless specified by the promoter of the event.
No weapons or fireworks of any description are to be allowed at any time. No inflatables (beach balls, hammers and seats), flags, signs or banners.
All large bags, backpacks, large jackets maybe searched upon entering the building for certain events.
Chains, spiked jewelry or studded belts are prohibited.
The use of cell phones is prohibited during certain shows and during the ordering process of tickets.
The DECC is a smoke free building. Smoking is not allowed anywhere inside the DECC and within 20 feet from any entrance.
Please check with Guest Services if you have any questions. They are located in the corner of the DECC Ticket Lobby next to the Auditorium doors and elevator.
DECC TICKET OFFICE
350 Harbor Drive
Duluth, MN 55802
Phone: 800-628-8385 or 218-727-4344
Ticket Office Hours
Also open during events.
The DECC Ticket Office is located in the DECC Arena/Symphony Hall Lobby. From the main parking lot, enter at Door C. Ten minute ticket purchase parking is located behind the DECC along Harbor Drive. Directions and Parking information can be found here.
Facility charge for DECC events is $1.00-$2.00 per ticket depending on event.
The DECC Ticket Office does not accept phone orders. Call Ticketmaster to charge by phone at 800-745-3000.
Will Call orders from Ticketmaster may be picked up after 3:30pm on the day of the show. For certain events it will be 2 hours before event time. Call the Ticket Office for details on your event.
How to Buy Tickets
Online, charge by phone or at the DECC Ticket Office. For more information please call one of our ticket agents at the DECC Ticket Office.
Tickets may be purchased online 24 hours a day, seven days a week at www.ticketmaster.com.
Tickets may be purchased by phone at 800-745-3000.
Ticketmaster's TDD phone number is 800-943-4327
All sales are final. Everyone 12 months and older requires a ticket.
Guests with Disabilities
The DECC is fully accessible and strives to accommodate the individual needs of guests with disabilities. Ramps are provided at all entries and elevators are located throughout the building. The elevator in the corner of the DECC Ticket Lobby is by Guest Services and accesses both the Arena and the lower Auditorium. Restrooms are accessible to all guests.
Every effort has been made to comply with both ADA and the State of Minnesota's accessibility guidelines to accommodate guests with disabilities.
If additional assistance is needed while attending an event at the DECC, please contact your nearest usher, event staff member or the Guest Services Office located in the DECC Ticket Lobby.